Encouraging and supporting the focus towards customer service as an integral part of corporate thinking, as well as a legitimate professional career
Friday, May 27, 2011
Customers Chat One-to-One in Bank’s Virtual Facebook Branch
The financial sector pushes along with using social technology to close the gap in dealing with customer service, while minimizing the ever growing costs of managing a larger customer base - a fine balance indeed, but better that the the millions in *other* fines we're recently seeing (see previous story on Lloyds). Invest now, or pay later.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment